CRM

CRM - Customer Relationship Management

Do more for, get more from - your customers!

Increase revenue and profits Fully customizable to match your companies' plans of action and objectives allowing management increase sales and profits for the long term. With the press of a button decision-makers accurately study revenue and expenses that will aid in important decision making such as cost cutting, inventory replenisment, and appropriate discounting practices.

Improved sales funnel Generating greater numbers of sales leads can increase sales and revenue. Our CRM enables the sales team to separately view leads on their computer and when they are converted to customers those leads disapper and become part of the customer service accounts. Management can work even closer with the sales team to ensure greater success with more accurate sales data. In addition, our CRM creates specific sales territories so that the sales team can manage their areas via CRM generated reports that give complete, concise information.

Flexibility through scalability Especially important for expanding small-and medium-sized businesses whose cash flow is greatly consumed by developing products and services for launch in the near future,  and don't want to spend a large sum for their CRM software solution. WebCreatorPlus® offers a package that eliminates the need for software installation on the user's computer and gives new users the confidence to slowly build their system to match their needs.

Improved customer service The CRM is integrated with customer data as well as e-mail templates that allows trained CRM users to quickly access important customer details and engage in effective communication with those customers to assist them with you products or services. This customer information can be captured in many forms, point-of-sale (POS) systems, through sales and purchase data, web based forms, manual input or even mass records transfer.

Capitalize more cross-selling and up-selling opportunities  Jointly customer service and sales teams can offer expanded services to their customers by highlighting and suggesting alternatives or enhancements. Co-ordinate call centers, surveys, and other inquiries, along with existing customer data. Mining your existing customers and building loyalty is a great strategy our CRM is perfectly suited for.

Decision-driving information Incorporate a competitor tracking function allowing management and the sales team to identify trends, measure and forecast sales, track sales processes, and evaluate individual reps business performance. The CRM software also includes access to important resources such as brochures, white papers, and competitor reports.

Strategic customer profiling and target marketing Capture customer details such as present accounts, pending orders, and payment history. The centralized database is also integral for customer profiling and for predicting what services that customer may need in the future. Know your customers needs, serve them better.

Utilizing our CRM your customers will feel important, well looked after and you will reduce costly customer turnover.

Find out how our CRM solution helps you keep your existing customers and serve their unique needs. By focussing on delivering exceptional service that is tailored for your customers, then, you will build loyalty, which will in turn build revenue.

Our CRM used by your trained staff with your company's goals in mind will promote shorter sales cycles, reduce administrative costs, require less time to track down information, improve reporting and give quicker issue turnaround time, increase sales closing rates, and improve customer retention. As a result, our CRM solution allows companies to escape revenue plateaus by capturing new customers, retaining existing ones, and by better managing their business.